Accessibility Statement
Business Name customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
- Telephone: 01234567890
- Email: example@business.com
What information we collect, use, and why
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
We may collect or use the following information for security purposes, including protecting our website from attacks, malicious bots, and spam form submissions:
- IP addresses
Lawful bases and data protection rights
You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- When someone, private or organisation fills out a form on my website or gets in touch via email – I need to know certain details about them so as to provide them with a correct quote or service (or both). I provide professional services which include content production like photography and video, so I generally just need to know things like the client\/business name so that I know I am dealing with a legitimate business, and the details of the shoot idea – usually details will usually include more information which is none personal and more related to a project rather than an individual.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- You provide it to us
How long we keep information
We keep your personal data for different lengths of time depending on why we collected it and legal requirements:
- Potential Clients: We delete your information two years after our last contact or any activity from you.
- Existing Clients: We keep your information for six years after the financial year you stop being a customer.
Sometimes, we may keep your data longer if needed for legal reasons. When we no longer need it, we delete or anonymize it according to data protection laws.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113